Terms & Conditions

1. Definitions

• Service:The CarBG web app, mobile app, APIs and related services that remove or replace backgrounds from images of vehicles using artificial-intelligence.
• Account:An individual or organizational profile created on CarBG.
• Plan:A monthly or yearly subscription that includes a set number of edited photos per billing period (the “monthly allowance”).
• Generation:One edited photo. Each generation uses one photo from your monthly allowance.
• Free generations:The 10 generations available without a payment method when you first sign up.
• Lifetime credits:Prepaid units bought before CarBG moved to subscription plans. Lifetime credits do not expire and are used only after your monthly allowance runs out.
• Content:Any data, text, images or materials uploaded, submitted or transmitted by a User.

2. Eligibility and Account Registration

• Age requirement:You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
• Accurate information:You must provide truthful, accurate and complete registration information and promptly update any changes.
• Account security:You are responsible for maintaining the confidentiality of your login credentials. You must not share your account or allow others to access it. If you suspect unauthorized use, notify us immediately.

3. Use of the Service, Plans and Lifetime Credits

• Grant of license:Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for personal or internal business purposes.
• Plan and lifetime credit usage:Each generation uses one photo from your monthly plan allowance. The monthly allowance resets at the start of each billing cycle and unused photos do not carry over. Lifetime credits purchased before the subscription model do not expire and are used after the monthly allowance runs out.
• Subscription plans:When you subscribe to a monthly or yearly plan, you authorize CarBG (through our payment processor) to charge your payment method on a recurring basis until you cancel. Your plan includes a set number of photos per billing cycle; the allowance resets each cycle and unused photos do not carry over. You may cancel anytime; cancellation stops future renewals and takes effect at the end of the current billing period. Upgrades apply at once and are prorated; downgrades take effect at your next renewal.
• Prohibited conduct: You must not:
  • Upload content that infringes intellectual property or privacy rights, is illegal, harmful or obscene.
  • Use the Service for any unlawful purpose or to solicit unlawful activity.
  • Reverse engineer, decompile, modify or interfere with the Service or its security features.
  • Circumvent your plan allowance or lifetime credit usage, or engage in automated scraping or mass data extraction.
  • Use the Service to train competing AI models without our written consent.

4. User Content and Intellectual Property

• Ownership:You retain all rights to the images and content you upload. You represent and warrant that you own or have the necessary rights to submit the content.
• Outputs:'Outputs' are the edited photos the Service produces from your Content. As between you and us, we claim no ownership of Outputs. You may use Outputs for any lawful purpose, including commercial use in vehicle listings, advertising, print and your own products, to the extent you hold the rights in the source photo. Backgrounds, scenes, templates, frames and other elements that the Service generates or adds ('Generated Elements') may be used as part of your Outputs for your vehicle listings and marketing; to the extent we hold any rights in Generated Elements, we grant you a non-exclusive, worldwide, perpetual license to use them in that way. You may not extract Generated Elements to use or sell them on their own. Outputs are produced by AI; other customers may receive similar backgrounds, and we do not promise that any Output is unique. We give no warranty that you hold the rights in the photos you upload or submit by URL, or that an Output does not infringe the rights of a third party in the source photo. That is your responsibility under this section 4.
• Photo rights:You only upload photos you have the right to use, edit and publish, including under the rules of any website or marketplace they come from. We only edit what you upload; we do not check who owns a photo. If someone tells us a photo infringes their rights, we may stop processing that photo, or photos from the same source, and we will tell you. We may ask you to confirm where your photos come from. Section 9 applies to any claim about your photos.
• License to CarBG:By uploading content, you grant us a worldwide, royalty-free license to host, process and reproduce that content solely for the purpose of providing the Service, improving its performance and supporting internal quality assurance.
• Feedback:If you provide feedback or suggestions, you grant us a perpetual, worldwide license to use that feedback without compensation.

5. Payments, Billing and Taxes

• 5.1 Subscription and automatic renewal:When you subscribe, you authorize CarBG LLC (through our payment processor, Stripe) to charge the plan price shown at checkout, plus applicable taxes, to your payment method. Your plan then renews automatically at the end of each billing period (every month for monthly plans, every 12 months for yearly plans), at the then-current price for your plan. It keeps renewing until you cancel.
• 5.2 Renewal reminders:For yearly plans, we email you a reminder at least 7 days before the renewal date. The reminder states the amount and how to cancel.
• 5.3 How to cancel:You can cancel online at any time in your account’s billing settings, or by emailing hello@carbackground.ai. Cancellation stops future renewals. You keep access until the end of the period you have paid for.
• 5.4 Price changes:We give at least 30 days’ notice by email before a new price applies to your renewal. If you do not agree, you can cancel before the renewal date.
• 5.5 Plan changes:Upgrades apply at once and are prorated; the difference is added to your next invoice. Downgrades take effect at your next renewal.
• 5.6 Refunds:Subscription fees are non-refundable, except where the law requires otherwise. Your full monthly allowance is available as soon as a billing period starts. If a result is wrong, or you believe you were charged in error, contact hello@carbackground.ai within 30 days of the charge. We reply within 2 business days and, at our discretion, re-run the photos or issue a full or partial refund.
• 5.7 Billing questions and disputes:Please contact us first at hello@carbackground.ai before disputing a charge with your bank or card issuer. Most billing questions are resolved faster that way. If you dispute a charge:
  • (a) we may suspend the account and its workspace while the dispute is open;
  • (b) we will give our payment processor the information needed to respond, including your account details, your acceptance of these Terms, your billing and cancellation history, records of your use of the Service (for example the number and timestamps of photos generated), and our communications with you;
  • (c) if a dispute is decided in your favor, the disputed period’s remaining allowance is removed;
  • (d) if a charge you authorized, for a Service you used, is disputed, we may contest the dispute and, to the extent permitted by law, recover the amount owed and any dispute fees charged to us.
  Nothing in these Terms limits any right you have under applicable law to dispute a charge.
• 5.8 Failed payments:If a renewal payment fails, we may retry the payment over up to 14 days and email you. If it still fails, your plan is cancelled at the end of that period. Any lifetime credits you hold are not affected.
• 5.9 Statement descriptor:Charges appear on your card statement under the name CarBG LLC or Car Background AI.
• 5.10 Taxes:Prices exclude taxes unless stated. We add VAT or sales tax where the law requires it.

6. Termination and Suspension

• By you:You may cancel anytime via account settings or by contacting support. Cancellation stops future renewals; you keep access until the end of the current billing period. Your monthly photo allowance does not carry over and is not refunded. Any legacy lifetime credits remain available after cancellation until you use them.
• By us:We may suspend or terminate your account and access to the Service immediately, with or without notice, if you violate these Terms, engage in fraudulent activity, file a payment dispute that we determine to be unfounded, or pose a security or legal risk to us or others.
• Effect of termination:Upon termination, your right to use the Service ends, and licenses granted by us cease. Provisions that by their nature should survive (e.g., intellectual property, indemnity, limitation of liability) will remain in effect.

8. Disclaimers and Limitation of Liability

• Disclaimers:The Service and all content are provided “AS IS” and “AS AVAILABLE” without warranties of any kind. We do not warrant that the Service will meet your requirements or be uninterrupted, timely, secure or error-free.
• Limitation of liability:To the maximum extent permitted by law, CarBG LLC and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising out of or relating to your use or inability to use the Service. Our total liability shall not exceed the amount you paid to us for the Service in the twelve months preceding the event giving rise to the claim.

10. Governing Law and Dispute Resolution

• 10.1 Governing law:These Terms and your use of the Service are governed by the laws of the United States, State of Wyoming, unless mandatory law in your jurisdiction requires otherwise.
• 10.2 Dispute resolution:We hope to resolve any disputes informally. If a dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, seated in Wyoming; either party may instead bring an individual claim in small-claims court. Arbitration will be conducted in English, unless mandatory law requires a different process.
• 10.3 Changes to our contracting and invoicing set-up:As we roll out local tax registrations and local entities, we may, on at least 30 days' notice by email or in the Service:
  • (a) transfer these Terms and your subscription to an affiliate of CarBG LLC or to a successor that takes over the Service, which then becomes your contracting and invoicing party;
  • (b) change the entity, country or location from which we invoice you, our tax registrations, and the currency in which we invoice, for your market;
  • (c) for renewals and new orders that start after the change takes effect, replace the governing law and forum in this section with the law and courts of the place where the new contracting entity is established.
  A change does not alter the price, the allowance or the length of any period you have already paid for, and does not apply to a period that has already started. If you do not agree, you may cancel before the change takes effect. If you are a consumer, nothing in this section removes the protection of the mandatory law, or the courts, of the country where you live.